Q: What is your policy on quantity discounts?
In product pricing, we can use the each item quantity discounts pricing
Quantity Discounts
5 ~10PCS 73% OFF
11~50PCS 74%OFF
51~100PCS 75%OFF
101~200PCS 76%OFF
Over 200PCS 77%OFF
Q: What is the minimum for mail order?
Minimum Order: $100.00 for assorted items. Minimum 5 pcs for each items.
Q:Will you send sample?
We offer sample for quality test or any other business purpose,but you are kindly invited to pay for samples and the freight.For the sample order,there is no amount limit.
Q: Do you hold merchandise for customer?
No, we don't. Our policy is First Come, First Served. We will sell to the first customer who place an order for immediate delivery, rather than who check the availability for future use.
Q: What kind of payment you accept?
Chinese pearl & Jewelry only accepts TT payment.
Sorry, we don't accept personal, company, or COD checks and credit cards. (Except HongKong register company)
Q: How do you ship and how do you charge for shipping?
Standard Delivery: If not specified, the default method of shipping is by UPS or Fedex or EMS. We will choose the cheapest shipment according to your address.
Rush Delivery: You may specify Next Day, Second Day, or Third Day by UPS or Fedex.
Tip: The way any shipping carrier count Next Day, Second Day, and Third Day is based on business day, not calendar day. Sunday, and national holidays is not considered as a business day.
Delivery Delay: Although not a problem happened every day, it might happen to your shipment due to various reasons. We cannot guarantee the shipping carriers' actual delivery time because we have no control over their operation. We are not responsible or liable for any problem or loss caused by shipping carriers' delivery delay.
Tip: Always allow sufficient time for delivery.
Freight charges, including shipping and insurance (if you need insurance), will be added to every shipment based on shipping
Q:If the items we get are not the same as I demand, how could I do?
If you received your order products and the products of different item, we replaced free of charge for your products, the replacement of products from us to pay for transport costs. If the product quality issues, please contact our sales, they will be for your services, The corresponding treatment.
Q: What do you do with the e-mail addresses and personal information I submit for online use?
A: The e-mail addresses that we gather strictly for marketing purposes and to send e-mails about upcoming specials and promotions.
Q:If I forgot my password, what can I do?
Please enter your registered e-mail, we will send the password back to you.
Will you send sample?
We offer sampler for quality test or any other business purpose, but you are kindly invited to pay for samples and the freight. For the sample order, there is no amount limit.
Sale proceeding:
Clients login the website----confirm the information of the clients--- clients order on the website----confirm the delivery date---- clients pay for deposit ----produce---get the balance /deliver the goods---after sales service
Carriers' rate schedule.
Estimate Shipping Charges: You may check the shipping charge and other charges on the carriers' web site. Please use Zip Code(CHINA) 317500 as the place of origin for checking the shipping charge. To estimate the shipping charge, you need to know the weight of package. Unfortunately, there is no way to know the weight of package unless we pull all your order together. And, unfortunately again, we won't be able to pull every thing you want together just to figure out the shipping cost. However, our sales may give you a rough estimate based on their experience. The actual charge may be different from their estimate.
Third Party Charge: If you have an UPS or FedEx account and want to charge all freight, insurance, and duties to your account, please provide us your account number. Surcharges: The shipping carrier may apply additional surcharge to shipment with wrong address that need correction or address change requested by the recipient.
Sometimes the carrier may charge for incomplete address, such as missing East, West, South and North in front of the street name, misspelling of the street name, or missing unit number, etc. It is rare for that kind of surcharge, however, it happened if you have a square driver in your area.
Exchange is considered a return of shipped order followed by a separate new order. Customer need to pay both return freight and new order's outgoing freight.
Why I can't find an item that I had seen before in your web site?
If you can't find a particular item that you had seen before in this web site, that means it is either temporarily out of stock or discontinued. Please try to find a substitute that match the best.
Copyrights:
We produce all pictures in our own office and own the copyrights. Since we have done a superior job on picture production, many other companies have tried to copy from ours. If you see identical picture on other company's web site, that is definitely copied from ours. Please let us know and help us to protect our copyrights.
Your help will also encourage us to do the right thing, working hard.
Any other questions not listed above?
